Digital Transfer Frequently Asked Questions
Below are some common questions asked before and after transfer to digital video, audio and images. If you have a question that is not answered here please feel free to contact us.
You only pay for your order when it is completed. We will email you an invoice and you can pay with either of the following options:
- Over the phone with credit cards including, Visa & MasterCard. (Sorry no AMEX.)
- We also accept internet bank deposit.
Sorry we dont accept PayPal at this time. We also do not accept Cheques or Money Orders.
We can restore your precious family memories to one or both of the following:
1. DVD Disc
2. MP4 Video Files (Stored on USB Flash drive or Portable Hard Drive)
You can choose either or both. Please see link below for pricing info.
We re-master your analog video into easy to use MP4 files using the H.264 CODEC. MP4 is the most universal video file format to date and is compatible with Mac, PC and Smart TV.
Video Tapes, Film Reels, Slides, Negatives & Photos will be each be digitised as individual digital files stored on either a USB or Hard Drive.
On arrival your order will be placed into a queue regardless of your order's size. The length of time in queue can vary greatly depending upon the size of the orders in front of yours. We quite often receive orders in excess of 100 tapes, 10,000 feet of film or 5000 photos. Please be patient as these orders do take time and can extend the wait time.
We will notify you by email if for any reason the wait time has been extended.
We believe in quality, so we do everything by hand and we won’t compromise. We want to ensure the best quality digitising experience.
Standard processing time is estimated at 4 weeks once your order arrives at our processing facility.
We also offer priority (express) processing options upon request. (Additional fees apply)
Yes. We can offer a priority service for you, however arrangements will need to be made PRIOR to sending your order. Once your order has arrived at our facility it will go into queue unless prior arrangements have been made.
Please call us to confirm availability of this service as it can be seasonal and workload dependant. Priority services are charged at 30% loading of full standard digitisation pricing.
Yes. You are welcome to send us your own EMPTY Hard drive or USB flash drive. There is no additional charge for us to copy your newly digitised files to your own storage.
Please note: We are not responsible for loss or damage to exisiting data on your storage medium. We highly recommend sending us blank drives or backup any exiting data prior to sending to us.
Depending on the format you are supplying us to have digitised you would need.
VIDEO TAPES: Approx 1.5GB per 1hr of footage.
8MM MOVIE FILMS: Approx 100MB per 50ft or film.
Note: USB Drives hold less than stated on the packaging. ie 8GB USB drives only hold 7.2GB.
No. This is not part of the standard transfer service.
We will simply digitise all the footage that you provide us. Unfortunately there is no fast or easy way to determine if tapes contain replicated or identical footage. This can only be done by watching all your footage through in realtime and then comparing side by side if sections or the entire tape is duplicate.
You can request that we check for duplicate footage however please be aware that this process can be more costly to you than simply digitising all your tapes.
By default we will only transfer and charge you for HOME MOVIE footage on your tapes. If you would like us to transfer specific TV shows or Movies please let us know on your order form.
Yes. When your order arrives it is assumed that you have sent us tapes with footage you would like transferred. Of course no one has a VCR anymore to check them, so it can be difficult to know which tapes have home movie footage on them and which have old episodes of Neighbours or that fav 90s movie taped from the TV.
We will check your tapes thoroughly for home movie footage, however if we find any tapes that only have TV shows we simply put them to the side with a $5 Tape Checking Fee.
Sound on film reels are rare and at this time, we are no longer able to process the audio line with film reels. Less than 1% of film reels had a sound line, even fewer movie cameras recorded on this line, and at this time we are no longer able to source a film unit from our vendors that can digitise this part. We are able to digitise film reels and create great video files for you to enjoy.
Yes. We can provide you with full digitised and syncronised audio from a 16mm Optical Sountrack.
There is an additional charge of 30c per foot for audio on top of the video scanning costs. This is simply because we have to scan the optical soundtrack separatley in real time, render it and syncronize with the video track by rendering the combined audio and video track.
Please chat to us regarding this service prior to sending your 16mm sound film.
No. We do not have facilities to develop unprocessed Super 8 film. We specialise in scanning processed 8mm and 16mm film frame by frame to high definition video files.
If you are unsure as to whether your films are unprocessed please contact us directly, our technicians will advise whether your films are in fact processed or not and how to go about getting your unprocessed films processed.
Yes. Your video is now in a digital format stored on on your DVD.
However, it is important to note that not all video editing programs will let you edit straight from a DVD and once edited it is not possible to save onto the same DVD. If you are looking to edit your old media we instead recommend transferring your old media to universal MP4 video files (stored on a USB or Hard Drive). In this format your video files can be renamed, copied and edited easily.
DVD format is Standard Definition 576p MPEG2 video. DVD video files are found inside a folder on the disc called VIDEO_TS. Inside this folder are a variety of files that tell your DVD player how to play the video.
Your computer could require a player that will allow playback of DVD / MPEG2 files. You can download a free player at http://www.videolan.org/
This largely depends on the video editing software that you are using. Most modern purchased software will allow you to import from the DVD. You can copy the files directly from your DVD onto your computer hard drive.
1. DVD video files are found inside a folder on the disc called VIDEO_TS. Inside this folder are a variety of files that tell your DVD player how to play the video. The video files are in an MPEG2 format but are disguised inside a file format "container" called .VOB.
2. You will simply need to locate the files with this number sequence:
They will be large files and split into approx 1GB file sizes.
3. Copy these files to your hard drive on your computer from the DVD.
4. Go to your hard drive and change the FILE EXTENSION from .VOB to .mpeg (and rename your files if you wish)
5. You now have your files on your hard drive in MPEG2 format ready to play or edit.
These lines are called “overscan” lines and are a normal part of old VHS video. Back when we had the old ‘box’ TV sets these overscan lines were hidden from view because the TV would automatically crop the image all the way around. Our modern flatscreen TVs display video in a different way called ‘progressive’ which means that we see the whole image without the cropping resulting in the ‘overscan’ lines being visible.
We transfer all video at maximum screen size to provide the best possible quality. If you are skilled at video editing these lines can be covered with a black overlay to mask the overscan.
This is generally because your computer operates at a much higher resolution than your TV. The video resolution of old video tapes is much lower than the High Definition we are used to today.
We always do the best we can to provide you with the best transfer result. Unfortunately old video tapes do deteriorate and are sometimes damaged in VCRs over the years.
When tape is damaged, this will result in video that can be a bit jumpy and white noise lines begin to appear. Often to the audio can be affected with aged/ damaged video tapes.
Yes. We don’t copy protect your DVDs. We recommend DVD-R DVD discs.
DVD is still the safest storage medium. We do however HIGHLY recommend that you make backups of your DVDs and store them away.